Im running a small online thrift store and I want to make sure customers feel confident when they order secondhand items. At the moment I check each piece, take photos and describe any visible flaws, but Im still unsure what kind of return or exchange policy makes the most sense for used clothing.

For those with experience in ecommerce or customer service, what are fair and practical rules for returns on online thrift store purchases. Are there any best practices that help balance customer satisfaction with the reality that every item is unique and pre-owned?