Optical stores often get enquiries from customers comparing frames, lens types, prices, and offers before deciding. The challenge is remembering who wanted what and when to follow up. A small business CRM can make this easier by keeping customer preferences and enquiry details organized. I’ve been looking at HelloGrowthCRM because it seems useful for managing follow-ups without making the process complicated. Has anyone used CRM software for an optical store to track product enquiries and convert more walk-in or online leads?