A lot of people ask whether practice questions really help with the ServiceNow CIS-DF exam, or whether hands-on time is all that matters. In my view, you need both, and questions are a good way to check the “knowing” part.

ServiceNow says this exam confirms you can design, implement and operationalize a CMDB that supports the CSDM framework. That covers more than clicking around the platform. It’s about how data is structured, kept accurate and used across the business, so you need to understand the reasons behind each setting.

It is here that the usefulness of exam style questions can be seen. The questions generally present a scenario based on issues such as duplicate records, unclean imported data or unmapped services and ask what should be done about it. Here, one needs to draw parallels between CMDB concepts and CSDM concepts, something which is difficult to do without actually doing it. And when you get one wrong, you know precisely which concept you partially understand.

ServiceNow requires at least two years of CMDB experience and a CSA certification and recommends hands-on experience within one’s own environment. So identify your weaknesses through questions and then implement those concepts in a real instance.

For additional practice, the CIS-DF exam questions on CertBoosters will assist in gaining familiarity with the scenario language and determining where further preparation is required. Have the official blueprint open while studying, since it contains the information that is covered.

If you have already passed the CIS-DF, what was the hardest part for you?